RSGarments.in - Customer-Friendly Return and Refund Guidelines
At RSGarments.in, we are committed to customer satisfaction and stand behind the quality of every garment we sell. We understand that occasionally products may not meet expectations due to fit issues, color variations, or other concerns, and we have developed this comprehensive return and refund policy to provide fair, transparent resolution processes while protecting against policy abuse. This policy differs somewhat between our B2C retail customers and B2B wholesale partners due to the distinct nature of these business relationships, and we have detailed both approaches below for complete clarity.

B2C Retail Customer Returns and Refunds
Eligibility for Returns: B2C customers may initiate returns within 7 calendar days from the delivery date for products meeting specific eligibility criteria. Acceptable return reasons include manufacturing defects such as stitching defects, fabric flaws, or construction issues present at time of purchase; incorrect items shipped where you received a different product than ordered; significant size discrepancies where the garment varies substantially from the brand's size chart despite ordering your correct size; damage during transit that was not evident from external packaging; and color variations substantially different from product images beyond normal photography and display variations. Returns are not accepted for subjective reasons including simple buyer's remorse, changing style preferences after purchase, or general dissatisfaction without specific defects or errors. To be eligible for return, products must be unworn, unwashed, and unaltered; have all original tags, labels, and packaging intact; be in resalable condition as new; and be accompanied by original invoice or order confirmation. Products showing signs of wear, washing, alteration, or damage caused after delivery are not eligible for return or refund.
Return Process: To initiate a return, contact our customer support team within the 7-day window via phone, email, or website chat providing your order number, product details, reason for return, and photographic evidence if claiming defect or damage. Our team will evaluate your request based on stated reason and provided evidence, and upon approval, provide return authorization instructions including return address and any specific packaging requirements. Package products securely in original or similar protective packaging, include all original tags and accessories, and ship to the provided return address. We recommend using trackable shipping services with appropriate insurance for valuable shipments, as you assume responsibility for products during return transit until received and verified by us. Return shipping costs are borne by RSGarments.in for returns due to our errors including wrong items shipped, manufacturing defects, or transit damage, with prepaid return labels provided or shipping costs reimbursed upon return receipt verification. For returns due to customer-initiated size exchanges or fit preferences, return shipping costs are borne by the customer.
Refunds and Exchanges: Upon receiving returned products, we conduct verification inspection confirming products meet return eligibility criteria including unworn condition, intact tags, and claimed defects or issues. For approved returns, refunds are processed to your original payment method within 7 to 10 business days following verification completion. Refund amounts include product price and originally charged shipping fees for returns due to our errors, while customer-initiated returns receive product price refunds only with shipping charges non-refundable. Actual credit to your account depends on your bank or payment provider's processing time, which may add 3 to 7 business days beyond our processing. For size exchange requests, we prioritize processing over refunds when replacement size is available in stock, typically completing exchanges within 10 to 14 business days including return transit, verification, and reshipment. If replacement size is unavailable, we process refunds following standard refund procedures. Exchange shipping charges follow the same responsibility allocation as returns: we cover costs for our errors, while customers cover costs for fit-related exchanges.

B2B Wholesale Customer Returns and Refunds
Quality Claims and Returns: B2B wholesale returns operate under different parameters recognizing the commercial nature of wholesale purchasing. Wholesale buyers may report quality-related claims within 7 calendar days of delivery, supported by comprehensive documentation including detailed written description of claimed defects or discrepancies, high-resolution photographs clearly showing issues affecting multiple pieces not isolated defects, batch identification details from product labels and packaging, and impact assessment explaining how issues affect commercial viability and resale potential. Quality claims are thoroughly investigated to determine root cause and responsibility attribution. Proven manufacturing defects, incorrect products shipped versus purchase order specifications, or significant quality deviations from samples or specifications result in full replacement at our expense or credit against future orders as mutually agreed. Wholesale returns due to buyer misjudgment about market demand, slow sales performance, changing fashion trends, or general style preferences are not accepted, as B2B purchasing inherently requires informed decision-making about inventory selection, market suitability, and commercial risk assumption.
Return Authorization and Process: All wholesale returns require formal prior written authorization obtained through our B2B support team. Unauthorized returns received without proper approval may be refused and returned to sender at sender's expense. Return authorization requests must include comprehensive documentation as detailed above, allowing our quality team to conduct thorough evaluation before approving returns. Approved returns receive unique authorization numbers that must appear on all packaging for proper handling and tracking. Return logistics arrangements depend on investigation findings and responsibility determination. For issues attributable to RSGarments.in including manufacturing defects or supply errors, we arrange and fund return pickup or provide shipping labels covering return costs. For disputed claims or issues potentially attributable to handling after delivery, return costs may be negotiated or shared pending final resolution. Upon receiving returned inventory, we conduct detailed inspection comparing returned items against claimed issues and acceptable quality standards, with inspection findings documented and shared with wholesale partners for transparency.
Resolution Options for Wholesale Claims: Verified quality claims are resolved through approaches balancing fairness with commercial practicality. Options include replacement inventory providing conforming products at our expense with expedited processing to minimize business disruption; credit notes applicable to future orders equivalent to affected inventory value, allowing continued business relationship while addressing current issues; partial refunds for scenarios where defects affect only portion of shipment or where products remain partially sellable at discounted prices; or, in cases of completely unusable inventory proven defective and non-attributable to buyer handling, full refund with return of goods. Resolution selection considers severity of quality issues, commercial impact on buyer's business, feasibility of replacement availability, and maintaining equitable outcomes for both parties. Our goal remains preserving long-term wholesale partnerships through fair treatment while ensuring accountability and preventing frivolous claims that would undermine our business model.

Non-Returnable Items and Exceptions
Certain categories of products or situations are not eligible for returns under any circumstances due to hygiene, safety, or practical considerations. These non-returnable scenarios include products showing any signs of wear, use, washing, or alteration from original condition; garments with tags removed, damaged, or missing regardless of other condition factors; products damaged due to customer mishandling, improper storage, or unreasonable use after delivery; items purchased during final clearance sales or explicitly marked as non-returnable at time of purchase; and products subjected to unauthorized alterations, tailoring, or modifications. For B2B wholesale orders, additional non-returnable situations include inventory purchased at deeply discounted promotional rates with clear non-returnable conditions, products held by buyer beyond the 7-day claim window regardless of subsequently discovered issues, and claims lacking adequate supporting documentation or photographic evidence necessary for proper investigation. We reserve the right to refuse returns or refunds for situations not meeting our clearly stated policy criteria, while remaining committed to fairness and reasonable evaluation of legitimate concerns.

Customer Responsibilities and Fair Use
Our generous return policy depends on customer cooperation and good faith use. Customers are responsible for properly inspecting deliveries upon receipt and reporting issues promptly within stated timeframes; maintaining products in returnable condition including protecting tags, labels, and packaging; providing accurate, honest information in return requests without exaggerating or misrepresenting issues; following return authorization instructions including proper packaging and shipping to designated addresses; and using return privileges reasonably without excessive or abusive patterns. We monitor return patterns across our customer base, and accounts showing excessive return rates, patterns of questionable claims, or suspected abuse may face return privilege restrictions, account limitations, or termination. This protective measure ensures our generous return policy remains sustainable and available to legitimate customers while preventing exploitation. We appreciate the vast majority of our customers who use return options appropriately and help us maintain fair policies benefiting our entire customer community.